Contact
Talk to a person.
Questions about a crate, a delivery or your subscription: we answer every message ourselves, Monday to Friday.
Kitchen and pickup
Via dell’Esempio 1, Milano
Collect your crate on Thursday, 16:00 to 19:00.
Get directions →Hours
Monday to Friday
9:00 to 18:00. At weekends only the riders are out.
Send us a message
We reply within one working day. For an order, the number helps us find it fast.
When we are around
- Monday to Wednesday
- Email and phone, 9:00 to 18:00
- Thursday
- Email and phone, 9:00 to 18:00. Packing day: pickup 16:00 to 19:00
- Friday
- Email and phone, 9:00 to 18:00
- Saturday and Sunday
- Riders out, inbox closed
Quick answers
My crate arrived damaged. What now?
Send the order number and a photo within 48 hours. We replace the item or refund it, and you keep the rest.
How do I pause my subscription?
Account, Subscriptions, Pause. Nothing ships until you press Restart.
Which day does my crate arrive?
Milan: Friday, Saturday or Sunday morning. The north: Friday or Saturday. The rest of Italy: Saturday. You pick the day in the cart.