Help
Good questions, straight answers.
Crates, subscriptions, delivery, payments and your account. If yours is not here, write to us and a person answers.
Crates
What is the difference between building a crate and a curated crate?
You fill a built crate yourself, once, with 6 or 12 things. A curated crate is chosen by us each season, and it is the only kind you can subscribe to.
Can I subscribe to a crate I build myself?
No, and it is not our choice. Shopify does not allow a subscription on a bundle that reaches checkout as one line, which is how your crate travels. Build a crate as a one-off, or subscribe to a curated one.
Can I put the same thing twice in a crate?
No, one of each. The crate is for trying things; add a second jar from the shop if you love it.
Subscriptions
How do I pause or cancel?
Account, Subscriptions, then Pause or Cancel. Do it before Wednesday night and the next crate is not packed.
What happens when I restart?
Your next crate is packed on the following Thursday, at the same price and the same rhythm.
Is the 10% off every delivery?
Yes, on every crate for as long as the subscription runs.
Delivery
Where do you deliver?
Mainland Italy, Sicily and Sardinia. Milan gets our own riders on Friday, Saturday or Sunday morning.
How much is delivery?
€4.90 per order, free when the order is over €45.
Which day will my crate arrive?
Yes, for each order, in the cart: from the days your postcode gets. Sunday is for Milan only.
Payments and gift cards
Which payment methods do you take?
Cards, Apple Pay, Google Pay and PayPal, through Shopify checkout.
Can I use a discount code and a gift card together?
Yes. Both go in the same box in the cart.
Do gift cards expire?
No. The balance stays on the card until it is spent.
Your account
Why is there no password?
You sign in with your email and a six-digit code we send you. Nothing to remember, nothing to leak.
Where do I change my address?
Account, Addresses. Changes apply from the next crate that has not been packed yet.
Can I delete my account?
Yes. Write to us from the email on the account and we delete it within 30 days.
Still stuck?
A person reads every message, Monday to Friday. Most get an answer the same day.